Himalay Homestays respects your privacy. This section
explains what information we may collect, why we use it,
how it may be shared and the choices available to you.
1
About this policy
Himalay Homestays operates accommodation services in
Old Dehradun near Tilak Road, Uttarakhand, India. In
this policy, “Himalay Homestays”, “we”, “us” and “our”
refer to the homestay and its authorised representatives.
This policy applies when you visit our website, send
an enquiry, contact us by phone, email or messaging
service, make a reservation or stay at the property.
3
How we use your information
We may use information to:
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Check availability and respond to enquiries.
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Create, confirm, modify and manage reservations.
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Process or verify payments and prevent fraudulent
transactions.
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Communicate booking details, directions, check-in
information and service updates.
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Manage guest requests and provide services during
the stay.
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Improve our website, rooms, amenities and guest
experience.
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Maintain property security, prevent misuse and
comply with applicable legal obligations.
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Send promotional communication only where you have
chosen to receive it or where otherwise permitted.
4
Cookies and website technologies
Our website may use essential cookies required for
normal website and booking functionality. We may also
use preference, performance or analytics technologies
to understand how visitors use the website.
Your browser may allow you to block or delete cookies.
However, disabling essential cookies may affect booking
forms, room searches or other website features.
Embedded maps, payment services, reviews, social media
content or analytics tools may set their own cookies
and process information according to their respective
privacy policies.
5
When information may be shared
We do not sell or rent your personal information.
Information may be shared only where reasonably
necessary with:
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Website hosting, booking-system and technology
service providers.
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Payment gateways, banks and transaction-processing
providers.
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Email, phone or messaging services used to
communicate with you.
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Professional advisers, insurers or service partners
where required for legitimate business operations.
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Government authorities, law-enforcement agencies
or other parties when required by applicable law.
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A successor or authorised operator if the business
is restructured, transferred or acquired.
Our approach
We aim to share only the information reasonably needed
for the relevant service or lawful purpose.
6
Retention and security
We retain personal information only for as long as
reasonably required to manage bookings, provide
services, maintain financial or business records,
resolve disputes and meet legal obligations.
When information is no longer reasonably required, we
may delete, anonymise or securely dispose of it,
subject to applicable record-retention requirements.
We use reasonable organisational and technical
safeguards to protect information against unauthorised
access, loss, alteration or misuse. However, no website,
electronic transmission or storage system can be
guaranteed to be completely secure.
7
Your privacy choices and requests
Subject to applicable law and reasonable identity
verification, you may contact us to:
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Ask what personal information we hold about you.
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Request correction, completion or updating of
inaccurate information.
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Request deletion of information that is no longer
required, subject to legal and legitimate retention
needs.
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Withdraw consent where consent is the basis for
processing.
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Opt out of promotional communication.
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Raise a question or grievance about the way your
information is handled.
Withdrawing consent does not affect processing already
completed before withdrawal and may prevent us from
providing a service that requires the relevant
information.
8
Children, external links and policy updates
Our booking services are intended for adults. Information
about a child should be provided only by, or with the
involvement of, a parent or legal guardian.
Our website may contain links to third-party websites.
We are not responsible for their content, security or
privacy practices. Please review their policies before
providing information.
We may update this policy when our services, website or
applicable requirements change. The latest version and
update date will be published on this page.
These terms apply when you use our website, contact us
about accommodation, make a reservation or stay at Himalay
Homestays.
1
Acceptance and eligibility
By using this website or making a booking, you agree to
these Terms & Conditions and any booking-specific
terms shown before payment or included in your booking
confirmation.
The person making the booking must be at least 18 years
old, provide accurate information and have authority to
accept these terms on behalf of every guest included in
the reservation.
2
Availability and booking confirmation
Availability displayed on the website or communicated
during an enquiry may change until a booking is
confirmed.
A booking is considered confirmed only after you
receive written or electronic confirmation from us and
any required advance or full payment has been received
successfully.
You are responsible for checking guest names, dates,
room type, number of guests, price and any special
conditions shown in the confirmation. Please notify us
promptly if any information is incorrect.
3
Rates, taxes and payment
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Rates are generally displayed in Indian Rupees
unless another currency is clearly stated.
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Applicable taxes, service fees or additional
charges will be shown during booking or communicated
before confirmation wherever reasonably possible.
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Special offers, discount codes and promotional
rates may have separate conditions and limited
availability.
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Payment must be made using an accepted method and
within the time stated in the booking instructions.
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A failed, reversed or unauthorised payment may
result in the reservation remaining unconfirmed or
being cancelled.
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Payment providers may apply their own processing,
verification and security terms.
4
Cancellation, modification, refund and no-show
Booking-specific policy applies
The cancellation, refund, modification and no-show
terms displayed during booking or stated in your
confirmation form part of your reservation and
will apply to that booking.
If cancellation terms have not been clearly provided,
please contact us and obtain written clarification
before completing payment. Do not assume that a rate
is refundable unless it is stated as refundable.
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Date or room changes are subject to availability
and may result in a different rate.
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Late cancellation, failure to arrive or early
departure may result in charges under the confirmed
booking policy.
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Any approved refund will normally be returned
through the original payment method where possible.
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Bank and payment-provider processing times are
outside our direct control.
5
Check-in, check-out and identification
Check-in and check-out times will be shown in the
booking confirmation or communicated before arrival.
Early check-in and late check-out are subject to
availability and may involve an additional charge.
Adult guests may be required to present a valid,
government-issued photo ID at check-in. Foreign
nationals may be required to provide passport, visa
and other documents required by applicable law.
We may refuse or delay check-in where identity cannot
reasonably be verified, required information is not
provided, payment remains outstanding or permitting
the stay would violate applicable law.
6
Occupancy, children and visitors
Only registered guests may occupy the room. The number
of adults and children must not exceed the confirmed
room capacity unless we approve a change.
Children must be supervised by a responsible adult.
The booking guest is responsible for the conduct and
safety of children and other guests included in the
reservation.
Unregistered visitors may be restricted or require
prior approval for safety, privacy and property
management reasons.
7
Guest conduct and property rules
Guests must behave respectfully towards other guests,
neighbours, staff and the property. Guests must also
follow reasonable safety and house instructions
communicated before or during the stay.
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Excessive noise, nuisance, harassment and disruptive
behaviour are not permitted.
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Illegal activity, dangerous substances and weapons
are prohibited.
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Parties, events, commercial photography or
unauthorised business activity require prior
written approval.
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Smoking, alcohol consumption and pets are permitted
only where allowed by the property’s communicated
rules and applicable law.
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Rooms and shared spaces must be used responsibly
and left in reasonable condition.
Serious or repeated violation may result in refusal of
service or termination of the stay without limiting
any other rights available under the confirmed booking
terms or applicable law.
8
Damage, loss and additional charges
The booking guest is responsible for damage caused by
themselves, accompanying guests or approved visitors,
except for reasonable wear and tear.
We may request payment for documented repair,
replacement, missing items, additional cleaning or
other reasonable costs caused by misuse of the property.
Guests should report damage or maintenance issues as
soon as they are noticed. Personal belongings remain
the guest’s responsibility. Any lost-and-found item
will be handled reasonably, but storage and return
cannot be guaranteed indefinitely.
9
Amenities and service interruptions
We make reasonable efforts to keep room descriptions,
photographs, amenities and availability accurate.
Minor differences may occur due to maintenance,
improvements or circumstances at the time of the stay.
Internet, electricity, water, transport, third-party
services and certain amenities may occasionally be
interrupted by maintenance, weather, public utilities
or events outside our control. We will make reasonable
efforts to assist or provide an appropriate alternative
where practical.
10
Safety and guest responsibility
Guests must use rooms, terraces, stairs, appliances,
furniture and other facilities with reasonable care
and follow safety instructions.
Parents and guardians are responsible for supervising
children. Guests should inform us before booking about
accessibility requirements or other essential needs so
we can confirm whether suitable arrangements are
available.
Travel, parking, excursions and third-party activities
arranged independently by guests remain subject to the
relevant provider’s terms and the guest’s own judgement.
11
Events beyond our reasonable control
We are not responsible for delay, interruption or
inability to provide a booking caused by events beyond
reasonable control, including severe weather, natural
events, government restrictions, public emergencies,
transport disruption, utility failure or similar
circumstances.
Where such an event materially affects a confirmed
booking, we will make reasonable efforts to communicate
with you and offer an appropriate option consistent
with the booking terms and applicable law.
12
Limitation of liability
To the extent permitted by applicable law, Himalay
Homestays is not responsible for indirect, incidental
or consequential loss arising from use of the website
or a stay where such loss was not reasonably
foreseeable.
Nothing in these terms excludes or limits liability
that cannot lawfully be excluded, or affects mandatory
consumer rights available under applicable law.
13
Website content and third-party services
Website text, branding, design and original content
belong to Himalay Homestays or their respective owners
and may not be commercially reproduced without
permission.
Links, maps, reviews, payment systems and other
third-party services are provided for convenience.
Their availability, content and services are governed
by their own terms and policies.
14
Governing law, disputes and changes
These terms are governed by the laws of India. We
encourage guests to contact us first so that concerns
can be reviewed and resolved fairly.
Subject to mandatory consumer rights and applicable
jurisdiction rules, disputes shall be handled by the
courts having appropriate jurisdiction in Dehradun,
Uttarakhand.
We may update these terms when our services, booking
process or applicable requirements change. The terms
supplied with an existing confirmed booking will
continue to govern that booking unless a lawful change
is agreed or required.